This page contains details on our accessibility statement, it also contains information on our onsite accessibility tools, these can help how you view our website.
Accessibility statement for Birmingham choice
This accessibility statement applies to Birmingham Choice
This website is run by Birmingham City Council.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email: Customer Services Housing Options
- Call: 0121 303 7410
We’ll consider your request and get back to you in 5 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, Email: Cusotmer Services Housing Options
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
To contact us by telephone, please dial 0121 303 7410
If you have a speech impairment, are deaf or hard of hearing you can contact Birmingham City Council by Next Generation Text (also known as Text Relay and TypeTalk).
Dial 18001 before the full national phone number.
Minicom: 0121 303 1119 or 0121 675 8221
We also support using SignVideo for assistance. To use the service please choose Contact Birmingham City Council using BSL with SignVideo
You can call the council’s Contact Centre using your own advocate to translate for you without written notice. If you need to arrange for this service, go to Brasshouse Translation and Interpreting Services.
Technical information about this website’s accessibility
Birmingham City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
How accessible this website is
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
- You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen.
- WCAG success criterion 1.4.10: Reflow can be met by using the Mobile website view in the top navigation.
- Our website makes use of embedded maps in several locations. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.
reCAPTCHA is a third party component we use in our site but unfortunately currently does not comply with the accessibility regulation so has been removed.
Preparation of this accessibility statement
This statement was prepared on 17th December 2020. It was last reviewed on 17th April 2023.
Change size of text
It is possible to resize the text on this website by using the 'normal text size', 'Large text size' and 'Extra large text size' buttons below.
Screen readers add speech and reading support to online content to extend the reach of websites for the 20% of the population who require reading support. This includes those with dyslexia, learning difficulties, mild visual impairments and those with English as a second language.
This site is optimised to work with screen readers.